To verify your identity you must enter your username (that you registered with).
We will retrieve the email address registered with your username and send an email with instructions on how to reset your password.
You'll have to answer your security question (again, setup when you registered your account) and then will have access to creating a new password.
Why do we require a password to be reset?
As an added measure of security all passwords in our system are stored "encrypted". This means that even we do not have access to your private password. As a result a forgotten password cannot be simply
retrieved; it must be reset! The steps taken to reset the password are just a few extra levels of security to keep your account safe and secure.